Refund Policy

This Refund Policy applies to all paid services, programs, assessments, career development services, technical training, interview preparation, recruitment support, job acquisition services, and related professional services provided by HyperSlash Technologies, LLC, a Delaware limited liability company ("Company," "we," "our," or "us").

By enrolling in any program, purchasing any service, or making any payment to HyperSlash Technologies, LLC, you acknowledge that you have read, understood, and agree to be legally bound by this Refund Policy, our Terms and Conditions, Privacy Policy, and any applicable Service Agreement, Enrollment Agreement, or Payment Agreement.

1. General Refund Policy

Unless expressly stated otherwise in a written agreement executed by HyperSlash Technologies, LLC, all payments are final and non-refundable.

Our services involve immediate allocation of recruiters, career advisors, trainers, technical mentors, assessment resources, software platforms, administrative personnel, and operational resources. As a result, substantial costs are incurred immediately after enrollment.

Accordingly, refunds are generally not available once enrollment has been confirmed or any portion of the purchased services has commenced.

Candidates are expected to promptly notify HyperSlash Technologies of any concerns or dissatisfaction during the active service period. The Company shall be provided a reasonable opportunity to investigate and resolve such concerns. Failure to communicate concerns during the service period may be considered acceptance of the services provided.

Payments made through a third party, including relatives, friends, employers, or other persons, shall not alter the Candidate's obligations under this Refund Policy or the applicable Service Agreement.

2. Program Fees

Program Fees may include, but are not limited to:

• Career counseling and planning
• Resume writing and ATS optimization
• LinkedIn profile optimization
• Technical training
• Professional mentoring
• Career coaching
• Mock interviews
• Interview preparation
• Assessment preparation
• Coding assessments
• Technical evaluations
• Assessment opportunities
• Recruiter outreach
• Employer communication
• Job application support
• Recruitment and placement assistance
• Administrative and operational support

Unless otherwise agreed in writing:

• Program Fees are non-refundable.
• No refund shall be issued once services have commenced.
• Partial use of services does not qualify for a refund.
• Failure to attend scheduled meetings, interviews, coaching sessions, assessments, or training sessions shall not qualify for a refund.
• Failure to provide required documentation or complete assigned activities shall not qualify for a refund.
• Dissatisfaction with interview results, recruiter responses, employer decisions, hiring timelines, salary expectations, market conditions, or placement outcomes shall not constitute grounds for a refund.

3. Success Fees

Where applicable, Success Fees shall become payable upon the Candidate securing employment, internship, contract work, or another qualifying opportunity through the direct or indirect use of HyperSlash Technologies' services.

Success Fees:

• Are separate from Program Fees.
• Become due immediately upon the occurrence of the applicable success event.
• Are strictly non-refundable once paid.
• Shall be governed by the applicable Service Agreement.

4. Refund Eligibility (Applicable Only Where Expressly Provided)

Refund eligibility exists only for programs that expressly include a written refund provision.

Where applicable, the maximum refund eligibility shall be determined as follows:

Any approved refund shall be calculated only after deduction of all applicable service charges and expenses described below.

5. Service Charges and Deductions

If a refund is approved, HyperSlash Technologies shall deduct applicable service costs before calculating the refundable amount.

The following deductions may apply:

• Monthly Service Charge: USD $499 for each month (or part thereof) during which services were provided.
• Recruiter sourcing and engagement costs.
• Resume review, resume writing, ATS optimization, and LinkedIn profile optimization.
• Technical training, mentoring, coaching, and career counseling.
• Assessment preparation, coding assessments, technical evaluations, and assessment opportunities.
• Mock interviews and interview preparation.
• Recruiter outreach, employer communication, and job application support.
• Marketing, advertising, candidate acquisition, administrative, operational, software licensing, and third-party vendor expenses.

The applicable refund percentage shall be calculated only after deduction of all applicable service charges and expenses.

6. Non-Refundable Situations

Refunds shall not be provided in the following circumstances:

• Change of mind after enrollment.
• Voluntary withdrawal from the program.
• Failure to complete onboarding requirements.
• Failure to provide requested documents or information.
• Failure to attend scheduled sessions, interviews, assessments, meetings, or coaching.
• Failure to comply with Company instructions or program requirements.
• Becoming unavailable or unresponsive.
• Refusal to participate in reasonable interview or assessment opportunities.
• Independent employment obtained after enrollment.
• Delays caused by employers, recruiters, immigration processing, background verification, or market conditions.
• Failure to obtain employment, a preferred employer, preferred salary, preferred location, or desired timeline.
• Fraud, misrepresentation, misconduct, abuse of Company services, or violation of Company policies.
• Unauthorized payment disputes or chargebacks.

7. Limited Refund Exception

Notwithstanding any other provision of this Refund Policy, a Candidate shall be eligible for a 100% refund of the Program Fees if HyperSlash Technologies, LLC fails to initiate the Candidate’s services within seven (7) business days from the Date of Enrollment (DOE), provided that the delay is solely attributable to HyperSlash Technologies.

For the purposes of this section, services shall be considered initiated only when one or more of the following has commenced:

• Candidate onboarding has been initiated by HyperSlash Technologies.
• Resume review, resume writing, resume creation, or ATS optimization has commenced.
• A dedicated Recruiter or Career Advisor has been assigned to the Candidate.

If none of the above activities has commenced within seven (7) business days from the Date of Enrollment due solely to the Company’s delay, the Candidate may submit a written request for a 100% refund of the Program Fees.

This refund exception shall not apply where the delay is caused by the Candidate, including but not limited to:

• Failure to submit required documents or information.
• Failure to complete onboarding requirements.
• Failure to complete payment obligations.
• Failure to respond to Company communications.
• Scheduling conflicts or Candidate unavailability.
• Any act or omission by the Candidate that prevents the commencement of services.

Eligible refund requests under this section must be submitted in writing to https://hyperslashtech.raiseaticket.com.

Upon verification of eligibility, HyperSlash Technologies, LLC will process the approved refund to the original payment method within 30 calendar days.

8. Cancellation Policy

Candidates may discontinue participation in any program by providing written notice to HyperSlash Technologies, LLC.

However:

• Cancellation does not create any entitlement to a refund.
• All Program Fees, Success Fees, and other payments already made shall remain non-refundable unless expressly provided otherwise in a written agreement.
• Any outstanding balances remain payable in accordance with the applicable Service Agreement unless expressly waived in writing by the Company.
• Cancellation shall not release the Candidate from any contractual obligations already incurred.

9. Chargebacks and Payment Disputes

Before initiating any chargeback, payment reversal, or payment dispute, the Candidate agrees to first contact HyperSlash Technologies, LLC to provide a reasonable opportunity to resolve the matter.

If an unauthorized chargeback or payment dispute is initiated, HyperSlash Technologies reserves the right to:

• Suspend or terminate all services immediately.
• Contest the chargeback using enrollment records, payment records, communication history, recruiter activities, assessment records, and other supporting documentation.
• Recover unpaid balances, collection costs, administrative expenses, and any other amounts recoverable under applicable law.
• Refuse future enrollment or services where permitted by law.

10. Refund Request Process

Where a refund is permitted under an applicable written agreement, eligible refund requests must be submitted in writing through the Company's official Support Portal.

Support Portal: https://hyperslashtech.raiseaticket.com

The refund request must include:

• Full Name
• Registered Email Address
• Date of Enrollment
• Payment Details
• Reason for the Refund Request
• Supporting Documentation (if applicable)

Submission of a refund request does not guarantee approval.

All requests will be reviewed by HyperSlash Technologies, LLC. Approved refunds, where applicable, will generally be processed within 30 calendar days and issued to the original payment method used for the purchase.

11. Relationship to Other Agreements

This Refund Policy shall be read together with the Company’s Terms and Conditions, Privacy Policy, Service Agreement, Enrollment Agreement, Payment Agreement, and any other contractual documents executed between the Candidate and HyperSlash Technologies.

If there is any conflict between this Refund Policy and a signed written agreement, the signed written agreement shall prevail to the extent permitted by applicable law.

12. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the state or federal courts located in the State of Delaware, unless otherwise required by applicable law.

13. Taxes, Payment Processing Fees, and Currency

Unless otherwise required by applicable law, any applicable taxes, bank charges, currency conversion fees, foreign exchange charges, payment gateway fees, or other transaction-related costs are non-refundable.

Approved refunds, where applicable, shall be issued only to the original payment method used for the purchase and only for the amount actually received by HyperSlash Technologies, LLC after deduction of any applicable service charges or deductions described in this Refund Policy.

14. Right to Modify this Refund Policy

HyperSlash Technologies, LLC reserves the right to modify, amend, or update this Refund Policy at any time without prior notice.

Any revisions shall become effective upon publication on the Company's official website and shall apply to purchases made after the revised Effective Date. Refund requests submitted before the revised Effective Date shall be governed by the Refund Policy that was in effect on the date of purchase.

15. Severability

If any provision of this Refund Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16. Force Majeure

HyperSlash Technologies, LLC shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, pandemics, labor disputes, internet outages, cyber incidents, payment processor failures, or other unforeseen events.

17. Electronic Acceptance

By enrolling in any program, making any payment, clicking an acceptance button, checking an agreement box, electronically signing any document, or otherwise using the Company's services, the Candidate acknowledges that they have read, understood, and agree to be legally bound by this Refund Policy and all applicable agreements.

18. Fraud, Misrepresentation, and Abuse

HyperSlash Technologies, LLC reserves the right to deny any refund request, suspend services, or terminate a Candidate's enrollment if the Company reasonably determines that the Candidate has engaged in fraud, misrepresentation, misuse of Company services, submission of false or misleading information, abusive behavior, unauthorized access, or any activity that violates the Company's Terms and Conditions or applicable law.

Where permitted by law, the Company may also recover any losses, damages, costs, or expenses incurred as a result of such conduct.

19. Entire Agreement

This Refund Policy forms an integral part of the Company's Terms and Conditions, Service Agreement, Enrollment Agreement, Payment Agreement, and any other applicable contractual documents.

Together, these documents constitute the entire understanding between the Candidate and HyperSlash Technologies, LLC regarding refunds, cancellations, and payment-related matters, and supersede any prior oral or written representations relating to refunds.